Onmed
One connected experience for telehealth CareStations, their devices and the patients who use them.
- Context
- OnMed runs telehealth CareStations: rooms where a patient sees a remote clinician, with medical devices built in.
- Problem
- Stations and devices were monitored by hand and issues surfaced late, while care stopped the moment a patient left the station.
- My role
- Discovery and definition, the command center for stations and consultations, and a patient portal on web and mobile.
- Outcome
- One connected care platform: a real-time command experience and a portal that carries care beyond the station.
- Client / Org
- Onmed (Healthcare)
- Timeline
- Discovery to web and mobile
- Year
- 2026
UX StrategyService DesignInformation Architecture
The project
Connecting care: places, people and systems.
OnMed runs telehealth CareStations: rooms where a patient sees a remote clinician, with medical devices built in. I reimagined the ecosystem around them, bringing station, device and consultation workflows into one connected experience.
The problem
A system run on manual checks.
Discovery showed a network that depended on people noticing problems: fragmented monitoring, manual checks and late awareness when a station or device went down.
Under NDA
The rest is best told over coffee.
This project is under a non-disclosure agreement, so the full story isn’t public. I’m happy to walk you through it, the decisions and the work, in person or on a call.
What’s inside
- Discovery and personas
- Station automation flow
- Command center
- Live consultation
- Patient portal, web
- Patient portal, mobile
